Original Service Policies

 Basic technical support

 

1、Basic support service
      Basic support provides board users of Ankki Science with service request interface, telephone, mail and IM assisted services for solving problems quickly.

 

      1.1 Technical support of telephone

Service mode: Ankki Science service hotline 400-622-8990

Service content: product purchase consultation, technical support (problems encountered when using products) and hardware problem feedback. 

       1.2 Remote technical support

Service mode: help users solve client problems through IM assistance, direct remote access of equipment, remote support of the third party software.

Service mode: problems which can not be solved on the telephone.

        1.3 customer service

  Users can consult Ankki Science products via website customer service. Website:

 

2、Service object

      Users and intended purchasers of all Ankki Science products

 

3、Service hours

   Free hotline: 7*24 hours

        Remote support: working day: 9:00-18:00 (except statutory holidays)

        Mail service: 7*24 hours

 

 Value-added services 


 

1、Home installation service 

 Ankki Science provides site installation service and free training service for first installation for users purchasing the equipment. 


2、Field failure processing service

 Ankki Science provides field failure diagnosis for users purchasing the equipment and software. Engineers of Ankki will process the failure caused by equipment or software until the equipment returns to normal operation. (service outlet oriented and surrounding areas influenced)

 

3Professional training service

  Ankki Science can provide professional technical training services for users as required, including various strategy setting, system configuration, rules application and surrounding technology. 

 

4Periodical patrol inspection service

 Ankki Science can provide clients with periodical patrol inspection service for the equipment and system, ensuring normal operation of equipment and reducing operation risks.